Refund Policy

At Needlepoints West, we are committed to providing our customers with the highest quality needlepoint kits, canvases and accessories, and we are confident you will absolutely love our products and services. In the event you don’t, relax — you are fully protected by a 100% money-back return policy. Here’s how it works…

First 30 Days

If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we shipped to you and ask for a full refund. You will get your money back. That’s a firm promise and commitment.

After 30 Days

If for some reason you are dissatisfied more than 30 days after purchasing, you may request a refund that will be evaluated on a case-by-case basis.

In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below. You must include your purchase information and the products need to be in original condition. Returned physical products are subject to a re-stocking fee equivalent to 10 percent of the purchase price.

Contacting Us

Email your refund requests to Please include the words “Refund Request” in the subject line of your email.

Send your written refund requests by first class postal mail to:

Needlepoints West
Attn: Refunds
6227 W. 87th Street
Los Angeles, CA 90045

This refund policy was last updated on September 26, 2012.

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